Dear Valued Customer,

As the CEO of Winans Services, and speaking for all of my co-workers, I pledge to you my unconditional guarantee of customer satisfaction. We have remained in business for forty-eight years because our only goal is to please our customers. If you are not 100% satisfied with your decision to let Winans be your specialist, I want you to personally call me at (800) 759-4004 extension 102 or locally at 485-4000 extension 102. Thanks again for choosing Winans.

James F. Winans, Jr.